Política de privacidad

Privacy Policy

Last updated: May 27, 2026

Elyness operates this store and website, including all related information, content, features, tools, products, and services to provide you, the customer, with a curated shopping experience (the “Services”). Elyness is powered by Shopify, which enables us to provide the Services to you. This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, make a purchase, or otherwise interact with the Services or communicate with us. In the event of any conflict between our Terms of Service and this Privacy Policy, this Privacy Policy shall prevail with respect to the collection, processing, and disclosure of your personal information.

Please read this Privacy Policy carefully. By using or accessing any of the Services, you acknowledge that you have read and understood this Privacy Policy and the way we collect, use, and disclose your personal information.

Personal Information We Collect or Process

When we use the term “personal information,” we mean information that identifies, relates to, describes, or can reasonably be linked to you or another individual. Personal information does not include anonymized or de-identified information that cannot reasonably identify you.

Depending on how you interact with the Services and applicable law, we may collect or process the following categories of personal information:

Contact information including your name, billing address, shipping address, phone number, and email address.
Financial information including payment card details, transaction details, payment confirmations, and other payment-related information.
Account information including usernames, passwords, security questions, preferences, and account settings.
Transaction information including items viewed, added to cart, purchased, returned, exchanged, or canceled, as well as your purchase history.
Communications with us including information you provide when contacting customer support or submitting inquiries.
Device information including your IP address, browser type, device identifiers, and network connection information.
Usage information including information about how and when you interact with the Services.

Sources of Personal Information

We may collect personal information from the following sources:

Directly from you when you create an account, make a purchase, contact us, or otherwise provide information.
Automatically through the Services including through cookies and similar technologies.
From service providers who process information on our behalf.
From business partners and third parties.

How We Use Your Personal Information

Depending on how you interact with the Services, we may use your personal information to:

Provide, personalize, and improve the Services

This includes processing payments, managing orders, shipping, returns, customer accounts, recommendations, and providing a personalized shopping experience.

Marketing and advertising

We may send promotional emails, text messages, or advertisements related to our products and services.

Security and fraud prevention

We use personal information to authenticate accounts, prevent fraud, maintain security, and protect our Services.

Customer support and communication

We use your information to respond to inquiries and provide customer support.

Legal obligations

We may process information to comply with legal obligations, enforce policies, and protect our rights.

How We Share Personal Information

We may share your personal information in the following situations:

With Shopify, service providers, and vendors who help operate our business.
With marketing and advertising partners to provide personalized advertising.
When required by law or legal process.
In connection with a business transaction such as a merger or acquisition.
With affiliates within our corporate group.
When you request or consent to disclosure.

Relationship with Shopify

Our store is hosted on Shopify, which collects and processes personal information to provide and improve the Services.

Information submitted through the Services may be transferred to Shopify and third parties located in other countries. Shopify may also use data collected from interactions with our store and other merchants to improve its platform and services.

For more information, please review the Shopify Consumer Privacy Policy.

Third-Party Websites and Links

Our Services may contain links to third-party websites or platforms. We are not responsible for the privacy or security practices of those third parties. We encourage you to review their privacy policies before providing personal information.

Children’s Data

The Services are not intended for children, and we do not knowingly collect personal information from minors under applicable law.

If you believe a child has provided us with personal information, please contact us so we can delete it.

Security and Retention of Information

No method of transmission or storage is completely secure. While we implement reasonable safeguards, we cannot guarantee absolute security.

We retain personal information only as long as necessary to provide Services, comply with legal obligations, resolve disputes, and enforce agreements.

Your Rights and Choices

Depending on your location, you may have rights regarding your personal information, including:

Right to access
Right to deletion
Right to correction
Right to data portability
Right to object to personalized advertising
Right to manage marketing preferences

You may exercise these rights by contacting us using the details below.

We will not discriminate against you for exercising your rights.

Complaints

If you have concerns regarding how we process your personal information, please contact us. Depending on your location, you may also have the right to file a complaint with your local data protection authority.

International Transfers

Your personal information may be transferred, stored, and processed outside your country of residence.

Where required, we use recognized transfer mechanisms such as Standard Contractual Clauses (SCCs) for international data transfers.

Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect operational, legal, or regulatory changes. Updates will be posted on this page with the revised “Last updated” date.

Contact

If you have questions about this Privacy Policy or wish to exercise your rights, please contact us:

Email: jalcarazvilla@gmail.com
Address: Calle Mar Menor 8, MU, 30009, Spain

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